General Info

We will accept items purchased from AmritayaJewellers.com only within our specified return window (see further down). Merchandise must be in its original condition, unworn and free of any damages to be exempt from any restocking fees. Clothes must have their original tags attached.

We do carefully watch return patterns for potential abuse and over-returning by individual customers, so we reserve the right to refuse return service when we deem necessary.

Items must be in their original condition and must not have been worn, used, altered, scratched, damaged or washed. Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or that smell of perfume. All clothing items must still have the tags attached. If the item arrives damaged you have 48 hours to reach out to our customer support team about the issue. If you do not reach out in that time frame and the item is returned damaged we will not be able to issue you a refund for the item.

In regards to clothing, if you notice any kind of manufacturing error within the same week the item was delivered, please email us right away. Anything past that time frame will not be accepted as replaceable or eligible for a refund.

We offer free return shipping only when you use our Online Returns Center.

Do You Accept Exchanges?

Yes! We now accept exchanges through our Online Returns CenterWe highly recommend choosing the exchange option, rather than a standard return and placing a new order, because your replacement item will be shipped much sooner! 

How Can I Change Or Cancel My Order?

Once an order is placed, we’re unable to make any changes. You can request to cancel your order, so that you can place a new order with the changes you need. We process orders super fast, and once an order ships we’re unable to cancel it. If you do need us to cancel an order, please reach out us right away and be sure to include your order number in your request. We’ll do our best to catch it before it goes out! 

Can I Return Sale Items?

Sorry, but anything purchased from the Sale collection is final sale and not eligible for return. If you have any questions about an item before purchasing it, you can always contact us. If you purchase a sale item and it arrives damaged, that’s a different story, so contact us right away! 

What About Special Sales That Use Discounts Codes, Like a Holiday Sale?

This is subject to the same rules as above. Orders that use a seasonal sale code are NOT eligible for return, exchange or store credit. These orders are FINAL SALE. The only exception to this are codes that apply sitewide, in which case non-Sale items are eligible for return or exchange within our standard return window.

What About Orders Placed With Other Promotional Discount Codes?

Any purchases made using a promotional discount code (such as, but not limited to, new subscriber codes, Ambassador codes, referral codes, etc.—these are eligible to be returned for exchange or store credit only. No refunds. Items can be exchanged for a different size, print or style. Store credit will be given based on the discounted price paid. Should you wish to exchange for an item at a higher price, then the price difference will be due upon issue of the exchange. Standard returns policy guidelines apply. See our return policy for more information.

If you would like to return your item(s) for store credit, please do not use our Returns Center, but rather contact us directly.

If you would like to start an exchange, you can do so on your own via our Online Returns CenterYou must select the Exchange option. If you do submit a return for refund, either intentionally or by mistake, it will be declined and we will reach out to you to give you assistance.

Return Window

You have 21 days from placing your order to initiate a return. Please note, the 21 days begins when your order is placed, not when you receive it.

Pre-ordered products are an exception, we give a 21 day return window from the date your order has shipped to initiate return. 

Late Return

If you attempt to initiate a return outside of the window, our online returns center will reject it and let you know. If you do happen to ship an ineligible return without using our online return center, our warehouse cannot process it and must ship it back to you. 

When Will I Get My Refund?

Once you have shipped the return back to us, allow normal shipping times for us to receive it. You can track your return shipment in our online returns center. Once we have received your return, please allow up to 7-10 business days for us to process your return, inspect the items and issue your refund. Please note that the estimated return amount that displays in our online returns center is indeed estimated, as we must reserve the right to make any necessary adjustments based on the condition of the item(s) being returned.  

Returns In The United States

For returns inside the United States, you can initiate a return through our online returns center. Simply input the email you made the order with, and the rest is a piece of cake.

How Do I Ship The Return?

Please return your items with all of the branded packaging included with your order, such as earring/necklace cards, jewelry boxes, or pouches. Place all of these back into the shipping box or envelope your order originally came in, if you are able to reuse it. If not, just safely package everything in a mailer or box and tape the shipping label to it. The return address will be provided on the label. Then just get the package to USPS.

 

Return Outside India

We currently do not offer pre-paid shipping labels for orders placed outside of the U.S. You will be responsible for any return shipping fees. Please choose the shipping carrier of your choice. Any duties and taxes paid are non-refundable.

We do not offer International exchanges at this time. We recommend going through the standard International returns process, and then placing an entirely new order on our website.

 How to send International Returns back:

  1. Add all unwanted item(s) to box *Read our return policies thoroughly, we will not accept any merchandise that does not match our requirements*
  2. Fill out the return form.
  3. Include your original packing list.
  4. Send us the return package using the carrier of your choice. Please declare it as “9801 US GOODS RETURNING” on your commercial invoice. Putting that declaration on there lets us avoid paying duties/taxes on our own merchandise. Customer must declare it to avoid a deduction from their refund!
  5. We can’t issue a refund until the package is received. If the package got lost, it is the customer’s responsibility to file a claim (if you bought insurance).

Please note: we recommend writing down your return tracking number so you can track the status of the return yourself. 

Repairs

Jewellery

Due to the one of a kind nature of many of our pieces, we cannot guarantee we can repair every piece made in the collection. 

If the item was purchased within the last 6 months and we have confirmed we are able to repair the item, there is a 10% repair fee. If the item was purchased over 6 months ago, there is a 20% repair fee.

Items purchased through other retailers whom are located within the United States must be returned for repair to the store or website where the item was originally purchased. They must request a repair authorization and have it shipped to us directly. If the item was purchased within 1 year, there is no repair charge. If the item was purchased over a year ago, it is subject to a repair and shipping fee.

Items purchased through any and all other retailers located outside of the United States are subject to shipping fees to and from our warehouse.

We are unable to refund any shipping or handling fees related to your purchase or return. 

For any questions regarding this please email us.

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